Customer Support · 2026 Comparison
Crisp vs Intercom
Crisp vs Intercom: Compare pricing, features, ratings, pros, and cons. Which is better for your team in 2026? Unbiased comparison with real data.
Crisp
Free tier
VS
Intercom
$39/mo
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Quick Verdict
⭐ Better Ratings
Crisp
4.5/5 on G2
💰 Better Price
Crisp
Free tier available
🛠️ More Features
Intercom
8 tracked features
Crisp vs Intercom — Feature Comparison
| Feature | Crisp Recommended | Intercom |
|---|---|---|
| Starting Price | Free tier | $39/user/mo |
| Pricing Model | Freemium | Paid |
| G2 Rating | | |
| Founded | 2015 | 2011 |
| Live Chat | ||
| Shared Inbox | ||
| Chatbot | ||
| Knowledge Base | ||
| Co Browsing | ||
| Crm | ||
| Help Center | ||
| Product Tours | ||
| Ai Chatbot | ||
| Inbox | ||
| Outbound Messaging | ||
| Visit Website | Visit site | Visit site |
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Crisp — Overview
One inbox for all your customer messages
Multi-channel customer support platform with live chat, email, chatbots, and a CRM for growing businesses.
✓ Pros
- ✓Generous free plan
- ✓Multi-channel inbox
- ✓Co-browsing feature
- ✓Good chatbot capabilities
✗ Cons
- ✗Limited on free plan
- ✗Less mature than Zendesk
- ✗Mobile app can be buggy
- ✗European focus (EU-hosted)
✓ Shared Inbox
✓ Chatbot
✓ Knowledge Base
✓ Email
✓ Co Browsing
✓ Crm
Intercom — Overview
The AI-first customer service platform
Customer messaging platform with live chat, help center, product tours, and AI-powered support automation.
✓ Pros
- ✓Best-in-class live chat
- ✓Powerful messaging automation
- ✓Great product tours
- ✓AI-powered Fin chatbot
✗ Cons
- ✗Very expensive
- ✗Pricing complex and can balloon
- ✗Overkill for small businesses
- ✗Add-ons are costly
✓ Help Center
✓ Product Tours
✓ Ai Chatbot
✓ Inbox
✓ Outbound Messaging
✓ Reporting
✓ Apps
Features Both Tools Share
✓ Live Chat
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