Customer Support · 2026 Comparison

Intercom vs Crisp

Intercom vs Crisp: Compare pricing, features, ratings, pros, and cons. Which is better for your team in 2026? Unbiased comparison with real data.

Intercom
$39/mo
4.4
VS
Crisp
Free tier
4.5
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Quick Verdict

⭐ Better Ratings
Crisp
4.5/5 on G2
💰 Better Price
Crisp
Free tier available
🛠️ More Features
Intercom
8 tracked features

Intercom vs Crisp — Feature Comparison

Feature Intercom
Recommended
Crisp
Starting Price $39/user/mo Free tier
Pricing Model
Paid
Freemium
G2 Rating
4.4
4.5
Founded 2011 2015
Live Chat
Help Center
Product Tours
Ai Chatbot
Inbox
Outbound Messaging
Reporting
Apps
Shared Inbox
Chatbot
Knowledge Base
Email
Visit Website Visit site Visit site
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Intercom — Overview

The AI-first customer service platform

Paid • from $39/mo

Customer messaging platform with live chat, help center, product tours, and AI-powered support automation.

✓ Pros

  • Best-in-class live chat
  • Powerful messaging automation
  • Great product tours
  • AI-powered Fin chatbot

✗ Cons

  • Very expensive
  • Pricing complex and can balloon
  • Overkill for small businesses
  • Add-ons are costly
✓ Help Center ✓ Product Tours ✓ Ai Chatbot ✓ Inbox ✓ Outbound Messaging ✓ Reporting ✓ Apps

Crisp — Overview

One inbox for all your customer messages

Freemium • Free tier

Multi-channel customer support platform with live chat, email, chatbots, and a CRM for growing businesses.

✓ Pros

  • Generous free plan
  • Multi-channel inbox
  • Co-browsing feature
  • Good chatbot capabilities

✗ Cons

  • Limited on free plan
  • Less mature than Zendesk
  • Mobile app can be buggy
  • European focus (EU-hosted)
✓ Shared Inbox ✓ Chatbot ✓ Knowledge Base ✓ Email ✓ Co Browsing ✓ Crm

Features Both Tools Share

✓ Live Chat
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