Customer Support · 2026 Comparison
Freshdesk vs Crisp
Freshdesk vs Crisp: Compare pricing, features, ratings, pros, and cons. Which is better for your team in 2026? Unbiased comparison with real data.
Freshdesk
Free tier
VS
Crisp
Free tier
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Quick Verdict
⭐ Better Ratings
Crisp
4.5/5 on G2
💰 Better Price
Tie
Similar pricing
🛠️ More Features
Freshdesk
7 tracked features
Freshdesk vs Crisp — Feature Comparison
| Feature | Freshdesk Recommended | Crisp |
|---|---|---|
| Starting Price | Free tier | Free tier |
| Pricing Model | Freemium | Freemium |
| G2 Rating | | |
| Founded | 2010 | 2015 |
| Ticketing | ||
| Omnichannel | ||
| Automation | ||
| Help Center | ||
| Ai Freddy | ||
| Reporting | ||
| Sla Management | ||
| Live Chat | ||
| Shared Inbox | ||
| Chatbot | ||
| Knowledge Base | ||
| Visit Website | Visit site | Visit site |
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Freshdesk — Overview
Refreshingly easy customer support
Cloud-based customer support software with ticketing, omnichannel, automation, and AI by Freshworks.
✓ Pros
- ✓Generous free plan
- ✓Easy to set up
- ✓Good omnichannel features
- ✓Part of Freshworks ecosystem
✗ Cons
- ✗Advanced features locked to higher tiers
- ✗Support quality can vary
- ✗Interface not as modern
- ✗Limitations on free tier
✓ Ticketing
✓ Omnichannel
✓ Automation
✓ Help Center
✓ Ai Freddy
✓ Reporting
✓ Sla Management
Crisp — Overview
One inbox for all your customer messages
Multi-channel customer support platform with live chat, email, chatbots, and a CRM for growing businesses.
✓ Pros
- ✓Generous free plan
- ✓Multi-channel inbox
- ✓Co-browsing feature
- ✓Good chatbot capabilities
✗ Cons
- ✗Limited on free plan
- ✗Less mature than Zendesk
- ✗Mobile app can be buggy
- ✗European focus (EU-hosted)
✓ Live Chat
✓ Shared Inbox
✓ Chatbot
✓ Knowledge Base
✓ Email
✓ Co Browsing
✓ Crm
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