F

Freshdesk

Freemium • Free tier

Refreshingly easy customer support

4.4
G2
4.5
Capterra
Founded 2010 by Freshworks Inc.
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What is Freshdesk?

Cloud-based customer support software with ticketing, omnichannel, automation, and AI by Freshworks.

Freshdesk Pricing

Free Tier
$0
Freemium
Pro
$15/mo
Per user billed monthly
Enterprise
Custom
Contact sales

* Pricing may vary. Visit Freshdesk's website for current rates.

Freshdesk Pros & Cons

Pros

  • ✓ Generous free plan
  • ✓ Easy to set up
  • ✓ Good omnichannel features
  • ✓ Part of Freshworks ecosystem

Cons

  • ✗ Advanced features locked to higher tiers
  • ✗ Support quality can vary
  • ✗ Interface not as modern
  • ✗ Limitations on free tier

Freshdesk Key Features

Ticketing Omnichannel Automation Help Center Ai Freddy Reporting Sla Management
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