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Help Scout
Paid • from $20/moCustomer support software built for growth
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What is Help Scout?
Email-first customer support platform designed for small and medium businesses with a shared inbox and docs.
Help Scout Pricing
Starter
$20 /mo
Paid Pro
$20/mo
Per user billed monthly Enterprise
Custom
Contact sales * Pricing may vary. Visit Help Scout's website for current rates.
Help Scout Pros & Cons
Pros
- ✓ Clean and simple interface
- ✓ Great email support experience
- ✓ Docs/knowledge base included
- ✓ Good customer satisfaction scores
Cons
- ✗ Less feature-rich than Zendesk
- ✗ No free plan
- ✗ Limited automation vs. Intercom
- ✗ Phone support requires integration
Help Scout Key Features
Shared Inbox Docs Knowledge Base Live Chat In App Messages Automation Reporting Api
Sponsored
Try the top-rated alternative
Free plan available — no credit card required
Top Help Scout Alternatives
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Zendesk Paid
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Freshdesk Freemium
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Crisp Freemium
One inbox for all your customer messages