Customer Support · 2026 Comparison
Zendesk vs Crisp
Zendesk vs Crisp: Compare pricing, features, ratings, pros, and cons. Which is better for your team in 2026? Unbiased comparison with real data.
Zendesk
$19/mo
VS
Crisp
Free tier
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Quick Verdict
⭐ Better Ratings
Crisp
4.5/5 on G2
💰 Better Price
Crisp
Free tier available
🛠️ More Features
Zendesk
7 tracked features
Zendesk vs Crisp — Feature Comparison
| Feature | Zendesk Recommended | Crisp |
|---|---|---|
| Starting Price | $19/user/mo | Free tier |
| Pricing Model | Paid | Freemium |
| G2 Rating | | |
| Founded | 2007 | 2015 |
| Ticketing | ||
| Help Center | ||
| Live Chat | ||
| Omnichannel | ||
| Ai | ||
| Reporting | ||
| Workforce Management | ||
| Shared Inbox | ||
| Chatbot | ||
| Knowledge Base | ||
| Co Browsing | ||
| Visit Website | Visit site | Visit site |
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Zendesk — Overview
Customer service software and sales CRM
Comprehensive customer service platform with ticketing, help center, and omnichannel support.
✓ Pros
- ✓Industry-standard ticketing
- ✓Omnichannel support
- ✓Powerful automation
- ✓Large marketplace
✗ Cons
- ✗Expensive for growing teams
- ✗Complex setup
- ✗UI feels dated in places
- ✗Customer support for Zendesk is slow
✓ Ticketing
✓ Help Center
✓ Omnichannel
✓ Ai
✓ Reporting
✓ Workforce Management
Crisp — Overview
One inbox for all your customer messages
Multi-channel customer support platform with live chat, email, chatbots, and a CRM for growing businesses.
✓ Pros
- ✓Generous free plan
- ✓Multi-channel inbox
- ✓Co-browsing feature
- ✓Good chatbot capabilities
✗ Cons
- ✗Limited on free plan
- ✗Less mature than Zendesk
- ✗Mobile app can be buggy
- ✗European focus (EU-hosted)
✓ Shared Inbox
✓ Chatbot
✓ Knowledge Base
✓ Email
✓ Co Browsing
✓ Crm
Features Both Tools Share
✓ Live Chat
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