CRM · 2026 Comparison
Salesforce vs Freshsales
Salesforce vs Freshsales: Compare pricing, features, ratings, pros, and cons. Which is better for your team in 2026? Unbiased comparison with real data.
Salesforce
$25/mo
VS
Freshsales
Free tier
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Quick Verdict
⭐ Better Ratings
Freshsales
4.5/5 on G2
💰 Better Price
Freshsales
Free tier available
🛠️ More Features
Salesforce
8 tracked features
Salesforce vs Freshsales — Feature Comparison
| Feature | Salesforce Recommended | Freshsales |
|---|---|---|
| Starting Price | $25/user/mo | Free tier |
| Pricing Model | Paid | Freemium |
| G2 Rating | | |
| Founded | 1999 | 2011 |
| Lead Management | ||
| Opportunity Tracking | ||
| Automation | ||
| Analytics | ||
| Ai Einstein | ||
| Marketing Cloud | ||
| Service Cloud | ||
| Appexchange | ||
| Ai Freddy | ||
| Built In Phone | ||
| Email Tracking | ||
| Pipeline | ||
| Visit Website | Visit site | Visit site |
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Salesforce — Overview
The world's #1 CRM platform
Industry-leading CRM with sales automation, marketing, service, and analytics for enterprise businesses.
✓ Pros
- ✓Most feature-rich CRM available
- ✓Massive ecosystem and AppExchange
- ✓Highly customizable
- ✓Excellent reporting
✗ Cons
- ✗Very expensive ($25-$300+/user/month)
- ✗Complex to set up and maintain
- ✗Requires dedicated admin
- ✗Steep learning curve
✓ Lead Management
✓ Opportunity Tracking
✓ Analytics
✓ Ai Einstein
✓ Marketing Cloud
✓ Service Cloud
✓ Appexchange
Freshsales — Overview
A refreshing approach to CRM
AI-powered CRM by Freshworks with built-in phone, email, and activity tracking for sales teams.
✓ Pros
- ✓Free plan available
- ✓AI-powered insights
- ✓Built-in calling
- ✓Part of Freshworks ecosystem
✗ Cons
- ✗Limited features on free plan
- ✗Freshworks ecosystem dependency
- ✗Support quality varies
- ✗Less mature than Salesforce
✓ Ai Freddy
✓ Built In Phone
✓ Email Tracking
✓ Pipeline
✓ Reporting
✓ Integrations
Features Both Tools Share
✓ Automation
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